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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Spaulding

April 8, 2026

5  out of  5
rating by Elizabeth Spaulding
"👍🏼"
We responded:
"Thank you!"
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Christopher Dill

April 8, 2026

5  out of  5
rating by Christopher Dill
"Tom and Elizabeth were great to work with in purchasing life insurance. Answered all of our questions and were very knowledgeable in every aspect! Wouldn’t think twice in adding additional coverages! Thank you!"
We responded:
"Thanks Chris for the great feedback! Protecting your family is extremely important to us. "
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Debbie Knapp

April 7, 2026

5  out of  5
rating by Debbie Knapp
"Thank you to both Elizabeth and Tom for always being kind and helpful. My Insurance needs for my home an car are in good hands with State Farm. I would highly recommend for all you Insurance needs."
We responded:
"Thank you so much Debbie for the feedback. As a local hometown agent who works closely with everyone who lives in our Lewis County NY area and beyond, it is important we strive to provide the best customer service possible. We look forward to working with you for decades to come. "
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Thomas Dutton

March 24, 2026

5  out of  5
rating by Thomas Dutton
"Tom snd Elizabeth are more than helpful. Great people to work with. Thanks for alll you do"
We responded:
"Thank you so much for your kind words and for choosing Tom Spaulding State Farm in Lowville, NY! We pride ourselves on providing personalized service and expert guidance to ensure you get the best coverage for your needs. Our team is dedicated to making the insurance process easy and stress-free, so you can have peace of mind. We truly appreciate your business and look forward to serving you for years to come!"
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Adam Monnat

March 18, 2026

5  out of  5
rating by Adam Monnat
"Lowville State Farm always goes up and beyond to help with my needs"
We responded:
"Thank you so much for your positive feedback and for choosing to work with Tom Spaulding State Farm! Partnering with a local agent in Lowville, NY means you benefit from someone who truly understands the community, lives here, and supporting our residents. We’re committed to providing personalized service tailored to your unique needs right here at home. Your support helps us continue serving our neighbors with the care and expertise they deserve! Our reviews are by real people like yourself and we appreciate that. "
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Joshua Long

March 12, 2026

5  out of  5
rating by Joshua Long
"They are always available when I need anything even when it's with a different agency! Always top notch care and support!"
We responded:
"Thank you Josh for your feedback, we appreciate it! We are always happy to help. "
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Kathryne Alfredson

March 11, 2026

5  out of  5
rating by Kathryne Alfredson
"Making the switch to State Farm with Elizabeth's help was a quick and seamless experience which not only reduced my payment amount dramatically but also provided peace of mind that any future claims I may have will be handled promptly and with care."
We responded:
"Thank you Kathryne for your review of Tom Spaulding State Farm in Lowville NY. We look forward serving all your insurance needs in many decades to come. We strive to provide quality customer service and being the leader in giving back to our local community. Welcome!"
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Erin Holmes

January 27, 2026

5  out of  5
rating by Erin Holmes
"Tom and Elizabeth have always been helpful and courteous when dealing with my insurance questions. I have enjoyed being their customer"
We responded:
"Thank you Erin for your positive feedback, it is greatly appreciated. Tom Spaulding State Farm in Lowville NY 13367 strives to provide quality customer service to all our customers. "
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Daria Orekhov

December 1, 2025

5  out of  5
rating by Daria Orekhov
"The team was very helpful in creating the car insurance plan."
We responded:
"Thank you so much for your feedback, it is greatly appreciated. We look forward to working with you for all your insurance needs for years to come. Have an awesome day! "
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robert brown

November 24, 2025

5  out of  5
rating by robert brown
"Right before the holidays, 200 miles away, our daughter hit a deer. Elizabeth quickly handled everything to get the tow, repairs started and a rental car so she didn't miss class, work or coming back home for the family get together. Thank you so much!"
We responded:
"Thank you for your feedback, we appreciate it! We look forward to working with your family for many years to come! "
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Maria Garito

October 30, 2025

5  out of  5
rating by Maria Garito
"The staff have all been extremely patient and helpful, going above and beyond to assist in setting up a new policy. Communication has been outstanding, from step one all the way through, making sure I understood options, plans, and additional services available through their office- I am beyond appreciative for all they have done! They are local, and very community involved & it shows- Highly recommend!"
We responded:
"Thank you for your great feedback. We appreciate it. We are the only true local agency with true local reviews, not reviews fabricated from outside our area. We look forward to working with you for decades to come and help protect you and your family. Our agency mission includes where customers work directly with the owners, and we feel this is extremely important especially in this day and age where phishing scams are high. Once again, welcome to our family and looking forward to serving you. "
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Stephen

October 17, 2025

5  out of  5
rating by Stephen
"Very impressed from the time I walked in to the signing of the contract. Very friendly atmosphere and very informative people. Looking forward to many years of coverage."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Brenda Mallo

October 7, 2025

5  out of  5
rating by Brenda Mallo
"Amazing customer service! Elizabeth was both helpful and knowledgeable whenever I had questions about claims and policies."
We responded:
"Thank you Brenda so much for the great feedback. Tom Spaulding State Farm Agency strives to meet and exceed all our customer expectations and needs. "
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Ashley Griffin

September 4, 2025

5  out of  5
rating by Ashley Griffin
"Tom and Elizabeth always go above and beyond to help me with any question or inquiry I have. Awesome customer service, and quick responses are what they are all about. Highly recommend 👌"
We responded:
"Thank you Ashley for your awesome feedback. We appreciate you and work hard to earn your trust. Shopping local is so important today and we strive to offer the best customer service possible. "
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Kaitlin Backus

August 5, 2025

5  out of  5
rating by Kaitlin Backus
"Always a great experience when dealing with Tom & Liz! Great prices & excellent customer service."
We responded:
"Thanks Kaitlin for your feedback and being a part of the Tom Spaulding State Farm Agency family! We appreciate you and your family!"
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M H

August 5, 2025

5  out of  5
rating by M H
"Liz was super helpful, responsive, and made the insurance process easy. Great service and always willing to go the extra mile. Highly recommend!"
We responded:
"Thank you for your feedback. We are thankful for customers like you and are looking forward to working with you for all your insurance needs for decades to come. "
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Kevin Kenealy

July 30, 2025

5  out of  5
rating by Kevin Kenealy
"Hometown folks with convenient and quick communication"
We responded:
"Thanks Kevin for the awesome feedback. Real local people giving real local reviews is what separates us from our competitors. We’re committed to our local community. We look forward to providing you with all your insurance needs at Tom Spaulding State Farm Agency in Lowville NY for many years to come! "
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Brian Dommell

July 30, 2025

5  out of  5
rating by Brian Dommell
"This group is always there when you need them. The nicest people you can talk to about any insurance needs. I will never leave them"
We responded:
"Thank you Brian for choosing Tom Spaulding State Farm in Lowville NY for all your insurance needs. We appreciate the feedback and strive to provide quality customer service. As a local small business owner, it is very important we listen and understand our customers and help them with their needs. We look forward to serving you for decades to come. "
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JR Lustyik

July 28, 2025

5  out of  5
rating by JR Lustyik
"Always a pleasure to work with. Very professional an courteous. Look forward to doing business for years to come."
We responded:
"Thanks for the great feedback. We also enjoy being part of your community fundraising for environmental causes and restoration. We also appreciate your business. "
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Kyle Grinnell

July 28, 2025

5  out of  5
rating by Kyle Grinnell
"Tom is amazing, Fast Friendly & professional. 10 out of 10"
We responded:
"Thanks Kyle for your feedback. Appreciate it. "
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Dan Eckelman

July 25, 2025

5  out of  5
rating by Dan Eckelman
"Great people always giving updates to ur phone so you don't miss a payment. Always go above and beyond to help with what you want or need"
We responded:
"Dan thank you for your positive feedback. We appreciate it. We strive to provide quality customer service and it is reflected in our reviews. Our reviews are from real, LOCAL customers like yourself. It is important that Lewis County residents support Lewis County small businesses that give back to the community. Once again, thank you Dan and we look forward to serving you for decades to come."
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Michelle Michael

April 23, 2025

5  out of  5
rating by Michelle Michael
"Absolutely amazing people, always there for you and very kind, wouldn't want to go anywhere else for my insurance! Thank you for all you do. They are the absolute BEST!"
We responded:
"Thank you so much for the kind feedback, it is greatly appreciated. In this current environment of uncertainty with increasing premiums we work hard to provide excellent customer service as well as proper coverage to protect our customers. We look forward to working with you for decades to come! "
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Shannon Lawrence

April 12, 2025

5  out of  5
rating by Shannon Lawrence
"Excellent experience with Elizabeth and Tom. Changed all of my insurance coverage to State Farm. Auto, homeowners, atv/utv and motorcycle with a savings of over $500 on my policies. Thank you for making the process easy, I emailed Elizabeth and always had a prompt response to questions and changes. Elizabeth and Tom are super friendly and professional, policies were explained in detail at the office when the papers were all signed, I will highly recommend them to friends and family."
We responded:
"Thank you for your great feedback we appreciate it. We look forward to working with you for decades to come."
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Rob Cooper

March 5, 2025

5  out of  5
rating by Rob Cooper
"Great, prompt service. Tom works with our schedule."
We responded:
"Thanks Rob for the great feedback. We are glad we were able to protect your family. We look forward to working with you for decades to come! "
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Bruce Smith

January 30, 2025

5  out of  5
rating by Bruce Smith
"Very impressed with the service (and pricing) that Tom and Elizabeth provided for Renter's Insurance. I called and spoke to Elizabeth on a Friday, 5 minutes before their office closed. She was gracious enough to answer my questions even though she had to stay 5 minutes late! 🙂 I was promised an email with a quote immediately following the weekend and sure enough, the email arrived on Monday. The monthly rate and amount of coverage was fantastic, so I got on the phone again a couple of days later and made my first payment! I've never used State Farm before but so thankful that FORBES magazine ranked S.F. as one of the top 5."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"