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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tabatha Confair

August 23, 2024

5  out of  5
rating by Tabatha Confair
"I use the lowville office state farm…..With Tom and Elizabeth in that office I'm telling you i can not be beyond grateful that i had chosen to work with them for not only my vechile but my home owners insurance! Recently I had water damage happen to a ceiling, Tom and Elizabeth went above and beyond and dealt with MANY calls from me (Ive never had to use my home owners insurance so I was walking into it all blind) they continued to put me their customer first above everything checked to make sure my claim went as smooth as possible and when it looked to be at a stand still cause of issues with the claims rep (which they dont have control over) they stepped in and stepped up! They put in a request for someone to come out in person to examine the damage, they submitted all the photos I sent them and made my life a thousand times easier. I work two jobs and have kids so i dont have a lot of free time so they took a LOT of weight off my shoulders, they addressed any issues i had with ease. As long as Tom and Elizabeth is in that lowville office i will be sticking with them and hope my children find that its one of the best insurance options in upstate NY. THANK YOU TOM AND ELIZABETH a 5 star rating is no where near high enough for what you guys did to help me navigate everything! Also a huge thank you to Andre and the field team that called and came out to my home they had great communication with me to get the job complete!"
We responded:
"Thank you so much for the feedback, we appreciate it. We are happy we helped everything go right for you during that stressful time. "
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Steve Fuller

June 6, 2024

5  out of  5
rating by Steve Fuller
"Tom and State Farm Insurance have been great community partners!!"
We responded:
"Thanks Steve! We enjoy working with you on community projects! "
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Donna Runner

May 31, 2024

5  out of  5
rating by Donna Runner
"Our experience with Tom and Liz over the years has been fabulous! We are given excellent advice and service. They are friendly, knowledgeable and helpful! You won’t go wrong partnering with Tom Spaulding at State Farm."
We responded:
"Thanks Donna for the feedback, it is greatly appreciated and we appreciate your business. "
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Colby Barltett

May 28, 2024

5  out of  5
rating by Colby Barltett
"Fast service, and very nice people, pleasure to work with!"
We responded:
"Thank you so much Colby for the great feedback. We appreciate your business and looking forward to working with you for many years to come. "
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Sheri Giargiari

May 28, 2024

5  out of  5
rating by Sheri Giargiari
"I have had the absolute pleasure of working with the folks at this agency. Elizabeth is amazing to work with...always made me feel valued and like a friend. I would recommend this agency to anyone that values trust, kindness and feeling like they want a partner."
We responded:
"Thank you Sheri for your kind words and awesome review! We appreciate your business. "
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Delta Kampnich

May 22, 2024

4  out of  5
rating by Delta Kampnich
"We are glad we have State Farm now. They always respond right away. Thank you. Delta"
We responded:
"Thank you Delta, we appreciate your business! "
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Ryan keenan

April 17, 2024

5  out of  5
rating by Ryan keenan
"great service"
We responded:
"Thanks Ryan. "
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Beth Widrick

January 19, 2024

5  out of  5
rating by Beth Widrick
"Very professional and ready to look into any problems you have. Appreciate their interest and concerns that you may have."
We responded:
"Thank you so much for the feedback. We appreciate you & Bill and look forward to providing insurance for your vehicles for many decades to come. "
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Joshua Bogoniewski

December 15, 2023

5  out of  5
rating by Joshua Bogoniewski
"Strongly recommend Tom & Elizabeth Spaulding! Working with them is easily the best insurance experience I've ever had. They're quick to respond, kind, and really live up to the "Like a good neighbor...""
We responded:
"Thank you so much Joshua for the feedback, it is greatly appreciated. We strive to provide excellent customer service as well as helping people meet their needs. We look forward to working with you for many decades to come! "
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Back Country

December 2, 2023

5  out of  5
rating by Back Country
"Best of the best I highly recommend."
We responded:
"Thank you so much for the feedback, it is greatly appreciated. "
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Mathias S.

December 1, 2023

5  out of  5
rating by Mathias S.
"These folks are literally the best insurance agents I have ever worked with!!!!"
We responded:
"Thank you for the feedback. Our biggest message is never hesitate to call us and figure out what’s going on; whether it is a payment question, claim, adding a vehicle, etc. We want our customers to feel valued and respected. We appreciate your business and do not take it for granted. Our customers are real people. We look forward to serving you and your family for decades to come. -Tom & Elizabeth "
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Brian M

October 31, 2023

5  out of  5
rating by Brian M
"Tom and Elizabeth are awesome to work with, 👏 they go above and beyond to help with whatever it is you need for insurance!!!"
We responded:
"Thanks Brian for the positive feedback, it is appreciated. It’s all about small business helping small business! In fact, I just enjoyed wings from your location today! Love your wings! "
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Geoff Buckingham

October 6, 2023

5  out of  5
rating by Geoff Buckingham
"Tom is awesome to deal with. He's the first agent that has gone above and beyond to keep us up-to-date with our vehicle after an accident. He also stayed on top of things to keep the process moving forward."
We responded:
"Thanks Geoff for the great feedback! Both Elizabeth and I strive to provide the best customer service possible. Looking forward to working with you for decades to come. "
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Mary Miller

September 15, 2023

5  out of  5
rating by Mary Miller
"The Spauldings are fantastic. They explain every thing that your policies do for you. They answer all questions and are kind and caring. I'm truly happy to do my insurance business with them ."
We responded:
"Thank you Mary for the review. As community members ourselves, we strive to make sure all our customer needs are met and create a warm, friendly office atmosphere for anyone to come in and get all their questions answered in the ever-changing insurance world. All our reviews are by real local people like yourself, and we strive to be the #1 insurance office in the area for customer service. "
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Joshua Staring

September 15, 2023

5  out of  5
rating by Joshua Staring
"A few weeks ago I was involved in an accident and Elizabeth and Tom were there for me every step of the way including to getting a new vehicle after it was deemed a total loss. Thanks guys for the help I appreciate it."
We responded:
"Thank you Josh for the feedback. We appreciate your business and strive to provide great customer service. Glad we could help. "
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Leann Dunckel

August 31, 2023

5  out of  5
rating by Leann Dunckel
"Prompt, knowledgeable, efficient. Tom and Liz are both great to deal with. I appreciate them!"
We responded:
"Thank you Leann, we definitely appreciate you & Tom for trusting in us, it is greatly appreciated. Local people supporting local businesses is the best way to go! We appreciate you too! Thank you!"
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April Thomas

August 30, 2023

5  out of  5
rating by April Thomas
"Absolutely great place!!"
We responded:
"Thank you April, we greatly appreciate the feedback. We are looking forward to taking care of you & Tim for many years to come for all your home and auto insurance needs. "
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neal nealbeal68@yahoo.com

August 25, 2023

5  out of  5
rating by neal nealbeal68@yahoo.com
"Always there for me when I need . Talk to a real person not a computer."
We responded:
"We appreciate the feedback Neal. Thanks for being a customer. We’ve known each other since being kids and happy I can be your agent for decades to come. Thank you! "
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Marilyn Altmire

August 25, 2023

5  out of  5
rating by Marilyn Altmire
"Great customer service. Always helpful and pleasant when I call. They are very community oriented."
We responded:
"Thank you Marilyn! "
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Jan Sturtz

August 24, 2023

5  out of  5
rating by Jan Sturtz
"My state farm insurance agent is very good, and keeps me up to date whenever I call for assistance. They go above and beyond their duty call to help and guide me. Five stars."
We responded:
"Thank you, Jan, and thank you for being a customer for so long at Tom Spaulding State Farm Agency, it is greatly appreciated. We look forward to working with you for decades to come and provide all your car insurance needs. "
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griZzly jim

August 23, 2023

5  out of  5
rating by griZzly jim
"Great agent to have when ever i have a question always there to help I’ve had them for years for slowmobile atv truck and car and renters insurance when ever I have a question he is quick to respond more than helpful I’ll continue doing business aslong as they are open no other agent is the same"
We responded:
"At Tom Spaulding State Farm Agency, we greatly appreciate feedback from customers like you. We are here to provide all your auto, home, life, etc. needs and look forward to providing you the best customer service for many, many years to come. Tell all your friends and family, we love referrals. Have an awesome day! "
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Ursoccachick 09

August 23, 2023

5  out of  5
rating by Ursoccachick 09
"Absolutely the best! Tom and Elizabeth are always there for everything we need. Willing to go the extra mile. I would highly recommend going to this State Farm Office. Wouldn’t go anywhere else. They make things to easier understand and are extremely respectful! I will always have Tom and Elizabeth as my agents. You won’t regret it! Thank you for all that you do Tom and Elizabeth!"
We responded:
"Thank you so much for the awesome feedback! We look forward to working w you for all your insurance needs for decades to come. Thank you for shopping local!"
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Cortney Diddle

August 20, 2023

5  out of  5
rating by Cortney Diddle
"Tom and Elizabeth always there to help us make sure we have the coverage we need. We have all our insurance through them. Great people! Great service!"
We responded:
"Thank you so much Cortney for your positive feedback, it is greatly appreciated. At Tom Spaulding State Farm we enjoy working w families to make sure that all their insurance needs are met. "
Profile photo of Michelle “DivineMissM” Shoen

Michelle “DivineMissM” Shoen

August 19, 2023

5  out of  5
rating by Michelle “DivineMissM” Shoen
"This office has been very helpful in not only merging our policies together when we got married but found savings for us we didn't know were available. My husband used to deal State Farm in Watertown & Csnton and he says all thr time this office is hands down the best. They're very easy to work with & they are always able to answer our questions. I would highly recommend them to anyone!"
We responded:
"Thanks for the feedback Michelle, it is much appreciated. As local small business owners, we take pride in our customer service. Also, you’re getting the owners daily in the office, always available vs an online company, or a broker that seldom is seen and relies on staff to do all their work. Customers appreciate dealing directly w the owners to answer all their questions and owners who help make their community a better place to live. We look forward to being your trusted insurance agent for decades to come."
Profile photo of Dale Moore

Dale Moore

August 18, 2023

5  out of  5
rating by Dale Moore
"Elizabeth and Tom are very kind and we’re very quick on helping me get my plan!"
We responded:
"Much appreciated Dale! You’ll see all our reviews are by real local people like yourself, not fabricated. We are locally owned and strive on providing quality customer service at Tom Spaulding State Farm. Looking forward to being your insurance agent for decades to come. "