Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mary Miller

September 15, 2023

5  out of  5 rating by Mary Miller
"The Spauldings are fantastic. They explain every thing that your policies do for you. They answer all questions and are kind and caring. I'm truly happy to do my insurance business with them ."

Joshua Staring

September 15, 2023

5  out of  5 rating by Joshua Staring
"A few weeks ago I was involved in an accident and Elizabeth and Tom were there for me every step of the way including to getting a new vehicle after it was deemed a total loss. Thanks guys for the help I appreciate it."

Leann Dunckel

August 31, 2023

5  out of  5 rating by Leann Dunckel
"Prompt, knowledgeable, efficient. Tom and Liz are both great to deal with. I appreciate them!"

April Thomas

August 30, 2023

5  out of  5 rating by April Thomas
"Absolutely great place!!"


August 25, 2023

5  out of  5 rating by neal
"Always there for me when I need . Talk to a real person not a computer."

Marilyn Altmire

August 25, 2023

5  out of  5 rating by Marilyn Altmire
"Great customer service. Always helpful and pleasant when I call. They are very community oriented."

Jan Sturtz

August 24, 2023

5  out of  5 rating by Jan Sturtz
"My state farm insurance agent is very good, and keeps me up to date whenever I call for assistance. They go above and beyond their duty call to help and guide me. Five stars."

griZzly jim

August 23, 2023

5  out of  5 rating by griZzly jim
"Great agent to have when ever i have a question always there to help I’ve had them for years for slowmobile atv truck and car and renters insurance when ever I have a question he is quick to respond more than helpful I’ll continue doing business aslong as they are open no other agent is the same"

Ursoccachick 09

August 23, 2023

5  out of  5 rating by Ursoccachick 09
"Absolutely the best! Tom and Elizabeth are always there for everything we need. Willing to go the extra mile. I would highly recommend going to this State Farm Office. Wouldn’t go anywhere else. They make things to easier understand and are extremely respectful! I will always have Tom and Elizabeth as my agents. You won’t regret it! Thank you for all that you do Tom and Elizabeth!"

Cortney Diddle

August 20, 2023

5  out of  5 rating by Cortney Diddle
"Tom and Elizabeth always there to help us make sure we have the coverage we need. We have all our insurance through them. Great people! Great service!"

Michelle “DivineMissM” Shoen

August 19, 2023

5  out of  5 rating by Michelle “DivineMissM” Shoen
"This office has been very helpful in not only merging our policies together when we got married but found savings for us we didn't know were available. My husband used to deal State Farm in Watertown & Csnton and he says all thr time this office is hands down the best. They're very easy to work with & they are always able to answer our questions. I would highly recommend them to anyone!"

Dale Moore

August 18, 2023

5  out of  5 rating by Dale Moore
"Elizabeth and Tom are very kind and we’re very quick on helping me get my plan!"

Angel Mantelli

August 14, 2023

5  out of  5 rating by Angel Mantelli
"I emailed looking for quotes. Elizabeth got back to me right away and in a matter of a couple of days I got new insurance. Super friendly and they even accommodated meeting during lunch. Happy to work with them."

Anthony Cantatore

August 10, 2023

5  out of  5 rating by Anthony Cantatore
"We LOVE that we switched to Tom and Elizabeth from our old Agent in Rochester!! They are quick they answer the phone they don’t give you the run around they are a very professional and understanding Agency and helpful! Very easy and stress free to deal with! We would give 25 stars if we could!!"

Thomas Schneider

August 9, 2023

5  out of  5 rating by Thomas Schneider
"They are so helpful in answering my questions. Wish more company’s would treat you like they do. Would highly recommend this home town insurance company."

Rick Hoch

August 9, 2023

5  out of  5 rating by Rick Hoch
"Tom and Elizabeth have always answered any questions we have asked of them. We have never had to make a claim yet, but based on their quick and knowledgeable response to our questions, we are confident that their response to any claim we may have in the future will be addressed just as quickly and as knowledgeable as our past questions were addressed."

Joline Salyers

August 7, 2023

5  out of  5 rating by Joline Salyers
"Very helpful and vary easy to get business taken care of thank you very much"

Jonnika Thymes

August 4, 2023

5  out of  5 rating by Jonnika Thymes
"I transferred to this office because the State Farm on Washington Street wasn't helping me with the DMV. Elizabeth Spaulding was absolutely amazing with helping me fix my insurance cards and getting me legal to drive my car again. She was always available if I had any concerns or questions. She fixed the issue right away, and I couldn't be happier"

Terrinovia Gaming

July 28, 2023

5  out of  5 rating by Terrinovia Gaming
"I’ve had such a great experience working with Tom from years of being a renter to now moving into my first home he’s been there for the journey making sure I have all the insurance I need. I would highly recommend."

Paul Dido

July 6, 2023

5  out of  5 rating by Paul Dido
"Tom and Liz are a pleasure to do business with. They are both very professional and try to find you the best deal possible with the best coverage. Not only are they business owners in the village of Lowville they are also invested in what happens here. Always looking to improve our surroundings. I would like to say their service is outstanding, while out of the office they still took care of us when buying a new car….It doesn’t get any better. If you’re not insured with them, you’re missing out…Thank you both…."


June 14, 2023

4  out of  5 rating by mike19571113
"fast service and fair price.and friendly service."

heidi hadfield

May 30, 2023

5  out of  5 rating by heidi hadfield
"I’ve had my car insurance with them since 2016. Awesome people! Very good costumer service! Love it there and great prices on car insurance. If you have any questions they are quick and always have a good answer for you. Would 10/10 recommend them!"

Denise Mclane

May 27, 2023

5  out of  5 rating by Denise Mclane
"Tried to use after hours couldn't get through ,contacted Tom and Elizabeth and they went right in and did the switch so I could take my new car home thank you so much"

Madeline Hennigan

May 15, 2023

5  out of  5 rating by Madeline Hennigan
"Great service at an affordable price. I love working with Tom and Elizabeth!"

Lily Sutton

May 12, 2023

5  out of  5 rating by Lily Sutton
"Tom and Elizabeth Spaulding are the only people i’ve ever gone thru for insurance! They are absolutely amazing and will look to save you the most money possible as well as helping you along the way in anyway you might need! i’ll never go thru for anyone else!"